You can now use virtual backgrounds during your video consultations when you use the web version of SeriousMD.

How to use it?

Before the call starts – Click the background icon and select your preferred virtual background.

During the call – You can also change your background anytime!

You no longer have to worry about your background during virtual consults! 👍

A small but valuable update for our pediatricians!

We've added Z-score values to the Growth Charts to give you even more insights alongside the percentile.

You’ll now see Z-scores integrated into the chart, helping you assess growth trends more effectively.

If you haven’t explored the Growth Chart feature yet click below to learn more!

We hope this update makes growth tracking little kiddos even easier for you!

If you're about to start your training or residency and won't be available for consultations, you can temporarily deactivate your SeriousMD account.

How to temporarily deactivate your account

Option 1: Disable Your Clinic Availability
​
1. Go to the Clinics tab.
2. Click on Edit.
3. Scroll down to Display clinic on your NowServing Profile and select No, just inside SeriousMD.

* Make sure to apply this setting to all your clinics
​
​Option 2: Request Temporary Deactivation of Account
​
1. Click on Help
2. Select Talk to Us and send a request to the support team to temporarily deactivate your account.

What happens after deactivation?

• Prevents patients from booking appointments with you
• Helps prevent auto-canceled booking due to unavailability or inactivity

Easily resume accepting patients whenever you're ready (no need to set everything up again!). Simply reach out to our support team, and we'll quickly reactivate your account for you. 👍
​

Attention Physicians Who Administer Vaccines! 🔈

Did you know you can print a Vaccine Certificate for your patients when they need it?

Plus, we've recently updated the feature to give you more control. Here’s how

Step 1: Open the patient record > History

Step 2: Under Immunization/Vaccination, click (...) > Print Vaccine Certificate

What’s the update?

You can now customize the Vaccine Certificate by selecting which specific information to include.

It'll look something like this

Imagine this:

A patient books an appointment for two days from now, and you accept it. The appointment is queued for that future date, but after chatting with the patient, you realize you're available to consult right now.

So what do you do?

For future situations like this, you can actually just move the booking from the future date to today. That way, you can avoid going through the whole refund process since they technically paid for an appointment and you're simply rescheduling.
​
In your queue, go to the future date. Click the (...) icon then Move Appointment
​

Choose a different date to update the appointment details then Save
​

This feature is also handy for other scenarios, like when a virtual appointment needs to be changed to an in-person consultation at your clinic. Just move the appointment to the clinic and update the date.

If you charge differently for in-person consultations, you can easily collect the remaining balance from the patient, as they’ve already paid through the platform.
​
​

A booking gets automatically cancelled by the system if you don't accept a booking request within your set Reply Time Guarantee.

To know your set Reply Time Guarantee:

Go to Clinics ➡️ Clinic Settings
​

For example, if your Reply Time Guarantee is set to 24 hours:

• A patient books at 1 PM today.
• If the booking isn't accepted by 1 PM the following day, the system will automatically cancel it.

What happens if I have a lot of auto-canceled bookings?

When bookings are auto-canceled frequently, the system may interpret this as inactivity. This is because consistent non-acceptance of bookings can signal that you're unavailable to cater to patients.

With that said, your profile may be temporarily hidden. This ensures that the doctors visible on the platform are actively accepting and managing patient appointments.

How to prevent auto-canceled bookings:

Make sure to accept bookings as soon as you get them to avoid cancellations! 😊

Update your PTR number to correctly reflect your new number when you send prescriptions, lab requests, etc.

On SeriousMD web:

Step 1: Go to My Profile or click here.

Step 2: Update Your PTR Number

Step 3: Click Save

On the iOS app:

Step 1: Go to Profile

Step 2: Click Prescription Information

Step 3: Enter PTR number

Step 4: Click Save

If you're experiencing trouble with updating your PTR, message the support team so we can help!

Here’s how to quickly add a Day Off or block your schedule this holiday season:

For Web Users:

Step 1: Go to Calendar.

Step 2: Click the + icon.

Step 3: Select Add Day Off.

Step 4: Add a title (e.g., "Vacation"), specify the date range, then Save.

For iOS Users:

Step 1: Open your Calendar.

Step 2: Tap the + icon on the left side.

Step 3: Select Create Day Off.

Step 4: Fill in the details, select the date range, then tap Save.

Note: Ensure your iOS device is synced and connected to the internet so the block-off applies properly.

Another thing you can do:

Create a Public Profile Announcement

1. Go to My Profile > Public Profile Announcement.
2. Add your announcement and set the date until when you want it visible.

This way, whenever patients visit your NowServing profile or booking page, the first thing they will see is this pop-up announcement.

I know you've been waiting a long time for this 🙏 The team has been working tirelessly to bring this to you, and it’s finally here.

If you’re using the SeriousMD app, you can now set a Virtual Background during your calls with patients. 🎉

It's super easy to access:

Step 1: Inside the patient record, tap on the (...) icon and select Start Virtual Consultation.

Step 2: Before starting the call, click on the (...) and choose Select Virtual Background.
​

Step 3: You can choose from the available backgrounds.

Step 4: Click on the back button on the upper left to return to the call screen and start your session.

Give it a try, and let us know what you think! 😊

We’re excited to introduce some helpful additions to our Appointment Confirmation feature! 💡

Undo Manual Confirmations

Accidentally confirmed an appointment? No problem!

You now have the option to undo manual confirmations for patient appointments—perfect for those “slippery fingers” moments.

This feature lets you reverse confirmations that you've triggered manually.

Note: Undoing confirmations is only available for appointments that are not marked as "Complete" or "In-progress."

New Placeholders Available

We’ve added new placeholders:

ApptTime, ClinicStartTime, and ClinicEndTime.

These can be used to provide precise details for patients.

Thank you for your continued feedback that helps us make these improvements!

To learn more about the Appointment Confirmation feature, click here.