Welcome back, doc! If you're back in clinic mode, be sure to:

✅ Set your clinic as bookable again

To do this, go to Clinics > Edit

Make sure you enable bookings here

🗓️ Delete any Day Off that extends beyond your actual return

Head to your Calendar, find the date with the Day Off, click it, then hit Delete.

📱 Make it easy for patients to book by sharing your QR code → Generate Here

Let’s hit the ground running! 💥

Payments settled by patients through SeriousMD are processed every Sunday evening. After processing, it typically takes 24–72 hours for the funds to appear in your registered bank account.

Want to check your payout status?

Go to Billing > Payouts on the SeriousMD web version or click here to view it directly.
✔ Payments will show as Pending first
✔ Then move to Paid Out once successfully transferred

🔍 Seeing a “Pending Payout” message? Here’s why that may happen:

Reason 1: Missing BIR Form 2303 (Certificate of Registration)
We’re required to collect your BIR Form 2303 to process payouts. This document includes your tax details and obligations.

Upload it under My Profile > BIR Form 2303 on SeriousMD Web.

Once validated, your future payouts will be included in the regular weekly disbursements.

❗ Don’t have a Form 2303 yet? You can still receive payouts, but a 37% tax will be deducted by default.

Reason 2: Missing or Incorrect Payout Details
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If your Form 2303 is already submitted but you still see a pending payout, please double-check your bank details under your profile. We won’t be able to process your payout without complete or accurate information.

Reason 3: Sworn Declaration Pending (Optional)
If you've previously submitted a Sworn Declaration, payouts will be placed on hold while waiting for your latest version for this year.

Don’t want to submit one anymore? Just let us know and we’ll update your tax profile accordingly!

We know how important it is keep your schedule organized—with no missed bookings and no conflicting schedules.
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With this update, when blocking off a specific date, a prompt will appear if there are patients scheduled for that day. This way, you can:
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✅ Check any existing appointments before finalizing your Day Off

✅ Reschedule patients ahead of time
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How It Works:

The process is still the same when creating a Day Off:

1. Go to your Calendar/Queue
2. Click on the + icon on the upper right corner of your screen
3. Add Day Off
4. Select a date
5. Hit Save.

If there are existing appointments, a notification will appear informing you of their schedule.

You can proceed with saving the Day Off or reschedule the affected appointments before finalizing.
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We hope that this update helps with managing your schedule and assures you that no bookings will be missed!
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You may have already noticed a fresh new look in the Queue section when you log in to your SeriousMD account!

While the layout has been updated, we’ve kept the general placement of buttons and key functions the same—so you can continue using it without skipping a beat.

This redesign also sets the stage for more features coming soon.

✨ Here’s what’s new and worth checking out:

⏱ Click the clock icon beside a patient’s name to update their consultation status.

📊 Visual progress bar to help you track completed consults at a glance.

🔲 Option to hide the clinic panel for a wider, cleaner view of your queue.

Want it always hidden? Head to your Calendar Settings to make that your default!

Feel free to explore the new layout and let us know what you think!

You can now use virtual backgrounds during your video consultations when you use the web version of SeriousMD.

How to use it?

Before the call starts – Click the background icon and select your preferred virtual background.

During the call – You can also change your background anytime!

You no longer have to worry about your background during virtual consults! 👍

A small but valuable update for our pediatricians!

We've added Z-score values to the Growth Charts to give you even more insights alongside the percentile.

You’ll now see Z-scores integrated into the chart, helping you assess growth trends more effectively.

If you haven’t explored the Growth Chart feature yet click below to learn more!

We hope this update makes growth tracking little kiddos even easier for you!

If you're about to start your training or residency and won't be available for consultations, you can temporarily deactivate your SeriousMD account.

How to temporarily deactivate your account

Option 1: Disable Your Clinic Availability
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1. Go to the Clinics tab.
2. Click on Edit.
3. Scroll down to Display clinic on your NowServing Profile and select No, just inside SeriousMD.

* Make sure to apply this setting to all your clinics
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​Option 2: Request Temporary Deactivation of Account
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1. Click on Help
2. Select Talk to Us and send a request to the support team to temporarily deactivate your account.

What happens after deactivation?

• Prevents patients from booking appointments with you
• Helps prevent auto-canceled booking due to unavailability or inactivity

Easily resume accepting patients whenever you're ready (no need to set everything up again!). Simply reach out to our support team, and we'll quickly reactivate your account for you. 👍
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Attention Physicians Who Administer Vaccines! 🔈

Did you know you can print a Vaccine Certificate for your patients when they need it?

Plus, we've recently updated the feature to give you more control. Here’s how

Step 1: Open the patient record > History

Step 2: Under Immunization/Vaccination, click (...) > Print Vaccine Certificate

What’s the update?

You can now customize the Vaccine Certificate by selecting which specific information to include.

It'll look something like this

Imagine this:

A patient books an appointment for two days from now, and you accept it. The appointment is queued for that future date, but after chatting with the patient, you realize you're available to consult right now.

So what do you do?

For future situations like this, you can actually just move the booking from the future date to today. That way, you can avoid going through the whole refund process since they technically paid for an appointment and you're simply rescheduling.
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In your queue, go to the future date. Click the (...) icon then Move Appointment
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Choose a different date to update the appointment details then Save
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This feature is also handy for other scenarios, like when a virtual appointment needs to be changed to an in-person consultation at your clinic. Just move the appointment to the clinic and update the date.

If you charge differently for in-person consultations, you can easily collect the remaining balance from the patient, as they’ve already paid through the platform.
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A booking gets automatically cancelled by the system if you don't accept a booking request within your set Reply Time Guarantee.

To know your set Reply Time Guarantee:

Go to Clinics ➡️ Clinic Settings
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For example, if your Reply Time Guarantee is set to 24 hours:

• A patient books at 1 PM today.
• If the booking isn't accepted by 1 PM the following day, the system will automatically cancel it.

What happens if I have a lot of auto-canceled bookings?

When bookings are auto-canceled frequently, the system may interpret this as inactivity. This is because consistent non-acceptance of bookings can signal that you're unavailable to cater to patients.

With that said, your profile may be temporarily hidden. This ensures that the doctors visible on the platform are actively accepting and managing patient appointments.

How to prevent auto-canceled bookings:

Make sure to accept bookings as soon as you get them to avoid cancellations! 😊