Here’s how to quickly add a Day Off or block your schedule this holiday season:

For Web Users:

Step 1: Go to Calendar.

Step 2: Click the + icon.

Step 3: Select Add Day Off.

Step 4: Add a title (e.g., "Vacation"), specify the date range, then Save.

For iOS Users:

Step 1: Open your Calendar.

Step 2: Tap the + icon on the left side.

Step 3: Select Create Day Off.

Step 4: Fill in the details, select the date range, then tap Save.

Note: Ensure your iOS device is synced and connected to the internet so the block-off applies properly.

Another thing you can do:

Create a Public Profile Announcement

1. Go to My Profile > Public Profile Announcement.
2. Add your announcement and set the date until when you want it visible.

This way, whenever patients visit your NowServing profile or booking page, the first thing they will see is this pop-up announcement.

I know you've been waiting a long time for this 🙏 The team has been working tirelessly to bring this to you, and it’s finally here.

If you’re using the SeriousMD app, you can now set a Virtual Background during your calls with patients. 🎉

It's super easy to access:

Step 1: Inside the patient record, tap on the (...) icon and select Start Virtual Consultation.

Step 2: Before starting the call, click on the (...) and choose Select Virtual Background.
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Step 3: You can choose from the available backgrounds.

Step 4: Click on the back button on the upper left to return to the call screen and start your session.

Give it a try, and let us know what you think! 😊

We’re excited to introduce some helpful additions to our Appointment Confirmation feature! 💡

Undo Manual Confirmations

Accidentally confirmed an appointment? No problem!

You now have the option to undo manual confirmations for patient appointments—perfect for those “slippery fingers” moments.

This feature lets you reverse confirmations that you've triggered manually.

Note: Undoing confirmations is only available for appointments that are not marked as "Complete" or "In-progress."

New Placeholders Available

We’ve added new placeholders:

ApptTime, ClinicStartTime, and ClinicEndTime.

These can be used to provide precise details for patients.

Thank you for your continued feedback that helps us make these improvements!

To learn more about the Appointment Confirmation feature, click here.

You now have the option to notify patients if you need to Move or Edit an appointment date or time. Patients will receive an SMS, email, and/or Push Notification from the NowServing app to keep them updated on any changes.

How does it work?

Step 1: Go to your Queue.

Step 2: Select the patient whose appointment you want to change, then click on the (...) icon.

Step 3: Choose Edit/Move Appointment.

Step 4: Make the necessary changes. The option to notify patients will already be enabled, so just click Save to confirm.

How does it look on the patient's side?

SMS Notification: Here’s an example of the SMS message they’ll receive:

Push Notification:

This feature aims to make sure your patients stay informed and prepared for their appointments. Try it out and let us know what you think!

No need to manually remind each patient or ask them if they'll show up—let SeriousMD handle it for you. 😉

SeriousMD automatically sends an SMS message (and a push notification if they have the NowServing app) to all your scheduled patients. This not only reminds them of their appointment but also prompts them to confirm whether they’ll attend.
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By doing this, you can better anticipate how many patients to expect and how many walk-ins you can still accommodate. Nobody likes no-shows!

All you have to do is turn it on in your Notification Settings, and SeriousMD will automatically send confirmation requests hands-free.

Try it for a week and see how you like it—SMS sending is free for a limited time!

Enhance the way you manage your appointments with these powerful tools:

Use Manual Sort for Flexibility

Rearrange your queued patients manually to adapt to real-time changes.

Auto Sort for Appointments with Time

Set appointment times for each patient, and use Auto Sort to automatically organize them by time.

Send SMS Reminders for Confirmation

This not only reminds them but also confirms their appointment.

Schedule Patient Reminders Automatically 📅

Even better—set up automatic reminders in your Notifications, so these SMS confirmations are sent without any extra effort on your part, ensuring a smoother schedule with less manual follow-up.

Mark as In Progress ⏲

Keep things organized by marking the next patient as "In Progress" as soon as you're ready to see them. This gives you and your staff better visibility into patient flow.

Mark as Completed ✅

Once a patient's visit is done, mark them as "Completed" to keep your queue clean and accurate—allowing you to focus on who’s next.

Experience patient and queue management, as how it should be with these tools.
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We’ve just rolled out a small but mighty update to help you stay on top of your patients’ immunizations. 🎉

When adding or updating a vaccine in the patient record, you'll notice the Lot Number is included. This makes your vaccine tracking even more complete.

To find the Lot Number:

Step 1: Open any patient record

Step 2: Click on the + icon and choose Immunization/Vaccination

Step 3: Add or select a vaccine from the list

Step 4: The Lot Number will be right there for you to add.

We hope this update makes your notes even more thorough. Happy note taking! 😊

Patient attendance has always been a challenge, especially with pre-pandemic rates as high as 50% in the Philippines.
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That’s why we’re excited to introduce SeriousMD’s new Automated Appointment Confirmation System!
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This is designed to help you manage appointments more efficiently, it sends automated reminders, makes rescheduling easy, and keeps your calendar up to date—all in real time.

✅ READ THE FULL APPOINTMENT CONFIRMATION FEATURE GUIDE

Here's how it works:

Step 1: Start by adding patients to your queue

Step 2: Click the Request Confirmations button

Note: Make sure all patient records have at least a mobile number or email

Step 3: Click 'Send Confirmation Request'

Step 4: Your patient will receive an SMS/Email and/or push notification like this.

All they have to do is click on the link and confirm.

Step 5: The appointment status of the patient in your queue will reflect their confirmation.

Try it out and let us know what you think. 😉

Easily refer patients within the platform without the need for additional paperwork.

To refer a patient, follow these steps:

Step 1: Open any patient record

Step 2: Click the (...) icon on the upper right corner

Step 3: Click Refer Patient

Step 4: You should see the Patient Referral page

Step 5: Click on Directory to search for a doctor that you want to refer the patient to

You can search by name, hospital, specialty

Step 6: Click Add on the doctor you want to refer the patient to

Step 7: You can also attach any existing notes that you would like to share with the doctor

The remarks section serves as the actual referral form that will be forwarded to the doctor.

Step 7: Once you've filled out the referral information, you can click Send

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If you need to quickly view your previous notes while creating a new SOAP note, you can try out the “Sidebar” feature.

You start by opening a patient record > click the + icon > SOAP

Click on the Show Notes Sidebar icon on the right-hand side of your SOAP note
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Now, you have the ability to simultaneously access your past notes (along with vitals, history and labs) while crafting a new SOAP note.

Note: This is only available if you are using a bigger screen like a laptop.

Try this out and let us know what you think. 👍