Imagine this:

A patient books an appointment for two days from now, and you accept it. The appointment is queued for that future date, but after chatting with the patient, you realize you're available to consult right now.

So what do you do?

For future situations like this, you can actually just move the booking from the future date to today. That way, you can avoid going through the whole refund process since they technically paid for an appointment and you're simply rescheduling.
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In your queue, go to the future date. Click the (...) icon then Move Appointment
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Choose a different date to update the appointment details then Save
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This feature is also handy for other scenarios, like when a virtual appointment needs to be changed to an in-person consultation at your clinic. Just move the appointment to the clinic and update the date.

If you charge differently for in-person consultations, you can easily collect the remaining balance from the patient, as they’ve already paid through the platform.
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A booking gets automatically cancelled by the system if you don't accept a booking request within your set Reply Time Guarantee.

To know your set Reply Time Guarantee:

Go to Clinics ➡️ Clinic Settings
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For example, if your Reply Time Guarantee is set to 24 hours:

• A patient books at 1 PM today.
• If the booking isn't accepted by 1 PM the following day, the system will automatically cancel it.

What happens if I have a lot of auto-canceled bookings?

When bookings are auto-canceled frequently, the system may interpret this as inactivity. This is because consistent non-acceptance of bookings can signal that you're unavailable to cater to patients.

With that said, your profile may be temporarily hidden. This ensures that the doctors visible on the platform are actively accepting and managing patient appointments.

How to prevent auto-canceled bookings:

Make sure to accept bookings as soon as you get them to avoid cancellations! 😊

Update your PTR number to correctly reflect your new number when you send prescriptions, lab requests, etc.

On SeriousMD web:

Step 1: Go to My Profile or click here.

Step 2: Update Your PTR Number

Step 3: Click Save

On the iOS app:

Step 1: Go to Profile

Step 2: Click Prescription Information

Step 3: Enter PTR number

Step 4: Click Save

If you're experiencing trouble with updating your PTR, message the support team so we can help!

Here’s how to quickly add a Day Off or block your schedule this holiday season:

For Web Users:

Step 1: Go to Calendar.

Step 2: Click the + icon.

Step 3: Select Add Day Off.

Step 4: Add a title (e.g., "Vacation"), specify the date range, then Save.

For iOS Users:

Step 1: Open your Calendar.

Step 2: Tap the + icon on the left side.

Step 3: Select Create Day Off.

Step 4: Fill in the details, select the date range, then tap Save.

Note: Ensure your iOS device is synced and connected to the internet so the block-off applies properly.

Another thing you can do:

Create a Public Profile Announcement

1. Go to My Profile > Public Profile Announcement.
2. Add your announcement and set the date until when you want it visible.

This way, whenever patients visit your NowServing profile or booking page, the first thing they will see is this pop-up announcement.

I know you've been waiting a long time for this 🙏 The team has been working tirelessly to bring this to you, and it’s finally here.

If you’re using the SeriousMD app, you can now set a Virtual Background during your calls with patients. 🎉

It's super easy to access:

Step 1: Inside the patient record, tap on the (...) icon and select Start Virtual Consultation.

Step 2: Before starting the call, click on the (...) and choose Select Virtual Background.
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Step 3: You can choose from the available backgrounds.

Step 4: Click on the back button on the upper left to return to the call screen and start your session.

Give it a try, and let us know what you think! 😊

We’re excited to introduce some helpful additions to our Appointment Confirmation feature! 💡

Undo Manual Confirmations

Accidentally confirmed an appointment? No problem!

You now have the option to undo manual confirmations for patient appointments—perfect for those “slippery fingers” moments.

This feature lets you reverse confirmations that you've triggered manually.

Note: Undoing confirmations is only available for appointments that are not marked as "Complete" or "In-progress."

New Placeholders Available

We’ve added new placeholders:

ApptTime, ClinicStartTime, and ClinicEndTime.

These can be used to provide precise details for patients.

Thank you for your continued feedback that helps us make these improvements!

To learn more about the Appointment Confirmation feature, click here.

You now have the option to notify patients if you need to Move or Edit an appointment date or time. Patients will receive an SMS, email, and/or Push Notification from the NowServing app to keep them updated on any changes.

How does it work?

Step 1: Go to your Queue.

Step 2: Select the patient whose appointment you want to change, then click on the (...) icon.

Step 3: Choose Edit/Move Appointment.

Step 4: Make the necessary changes. The option to notify patients will already be enabled, so just click Save to confirm.

How does it look on the patient's side?

SMS Notification: Here’s an example of the SMS message they’ll receive:

Push Notification:

This feature aims to make sure your patients stay informed and prepared for their appointments. Try it out and let us know what you think!

No need to manually remind each patient or ask them if they'll show up—let SeriousMD handle it for you. 😉

SeriousMD automatically sends an SMS message (and a push notification if they have the NowServing app) to all your scheduled patients. This not only reminds them of their appointment but also prompts them to confirm whether they’ll attend.
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By doing this, you can better anticipate how many patients to expect and how many walk-ins you can still accommodate. Nobody likes no-shows!

All you have to do is turn it on in your Notification Settings, and SeriousMD will automatically send confirmation requests hands-free.

Try it for a week and see how you like it—SMS sending is free for a limited time!

Enhance the way you manage your appointments with these powerful tools:

Use Manual Sort for Flexibility

Rearrange your queued patients manually to adapt to real-time changes.

Auto Sort for Appointments with Time

Set appointment times for each patient, and use Auto Sort to automatically organize them by time.

Send SMS Reminders for Confirmation

This not only reminds them but also confirms their appointment.

Schedule Patient Reminders Automatically 📅

Even better—set up automatic reminders in your Notifications, so these SMS confirmations are sent without any extra effort on your part, ensuring a smoother schedule with less manual follow-up.

Mark as In Progress ⏲

Keep things organized by marking the next patient as "In Progress" as soon as you're ready to see them. This gives you and your staff better visibility into patient flow.

Mark as Completed ✅

Once a patient's visit is done, mark them as "Completed" to keep your queue clean and accurate—allowing you to focus on who’s next.

Experience patient and queue management, as how it should be with these tools.
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We’ve just rolled out a small but mighty update to help you stay on top of your patients’ immunizations. 🎉

When adding or updating a vaccine in the patient record, you'll notice the Lot Number is included. This makes your vaccine tracking even more complete.

To find the Lot Number:

Step 1: Open any patient record

Step 2: Click on the + icon and choose Immunization/Vaccination

Step 3: Add or select a vaccine from the list

Step 4: The Lot Number will be right there for you to add.

We hope this update makes your notes even more thorough. Happy note taking! 😊