When does a booking get automatically cancelled?

A booking gets automatically cancelled by the system if you don't accept a booking request within your set Reply Time Guarantee.

To know your set Reply Time Guarantee:

Go to Clinics ➡️ Clinic Settings
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For example, if your Reply Time Guarantee is set to 24 hours:

• A patient books at 1 PM today.
• If the booking isn't accepted by 1 PM the following day, the system will automatically cancel it.

What happens if I have a lot of auto-canceled bookings?

When bookings are auto-canceled frequently, the system may interpret this as inactivity. This is because consistent non-acceptance of bookings can signal that you're unavailable to cater to patients.

With that said, your profile may be temporarily hidden. This ensures that the doctors visible on the platform are actively accepting and managing patient appointments.

How to prevent auto-canceled bookings:

Make sure to accept bookings as soon as you get them to avoid cancellations! 😊