Quick summary: You have a few ways to pay for SeriousMD. Card (via PayPal) for the fastest, self-serve setup, or bank transfer (including GCash and Maya) if you'd rather not use a card.

⬇️ Rates and steps below ⬇️

Your payment options 💳

Option 1: Card, via PayPal

Pay with any debit or credit card at https://seriousmd.com/doctor/chooseplan.

You may also go to Settings > Account Overview > Upgrade to Pro

Card payments run through PayPal, so you don't need a PayPal account, just the card details. This is the fastest route and activates your plan right after payment goes through.

Best for: Monthly and Annual plans.

Option 2: Bank transfer (GCash, Maya, or bank-to-bank)

Prefer not to use a card? You can pay by bank transfer. GCash and Maya count as bank transfer on our side, so those are covered too!

Best for: Monthly/Annual if you'd rather not pay by card. Quarterly payments are also accepted.

Send us a message here in Intercom once you've decided which plan you want, and we'll share the transfer details and confirm your payment.

Updating your card or payment method

If your card expired or you got a new one, you can update your payment details from your account.

See: The credit card on file for my Paypal account has expired, how do I update it?

Charged twice? Here's what to do

If you were charged twice for the same subscription, message us with:

1. The two charge dates and amounts
2. Screenshots of both charges

What we can do:

Adjust your expiry date so the extra payment is credited forward. For example, if you were double-charged on your annual plan, your renewal date moves out by the equivalent period.

Need something different, like pausing charges in the meantime? Just message the support team. 🤝

If your facility is YAKAP-accredited, or you're looking to get accredited, you'll need to migrate to a PhilHealth-certified YAKAP service provider to keep submitting claims once eKONSULTA is officially phased out.

The migration deadline was originally July 1, but PhilHealth has extended it. Facilities that have not yet migrated may continue using eKONSULTA until December 31, 2026.

⏱️ Have you already chosen your service provider?

While the extension gives facilities more time, it's best to start the process early rather than rush close to the deadline.

🚀 SeriousMD is a PhilHealth-certified YAKAP service provider

Already helping 100+ facilities transition smoothly, we'll guide you through setup, accreditation (including the documents you'll need if you're not yet accredited), and onboarding.

📩 Interested in getting started?

Send us a message and we'll be help your facility make the switch.

We've added two new fields to your My Profile section.

🗣️ Languages Spoken

You can now enter the languages you speak.

💉 Vaccines and Immunizations

You can now select the vaccines you administer in your clinic.

⚙️ Where to find these updates?

Go to My Profile on web and scroll to the new fields.

Available on web today. Give it a try and let us know what you think! 😊

Note: Both features are for internal use right now, but the team is exploring ways to display this in your profile soon!

You can now export two new data types from your account: your patient list and your patient reviews.

These have been some of the most common requests we've received from doctors, whether it's for outreach, record-keeping, or simply having your reviews in one place.

📥 What's new

✅ Patient List: your full list of patients on the platform, including name, mobile number, email, etc

✅ Patient Reviews: the reviews patients have left on your profile. You may select a date range, with a maximum window of the last 3 months per request.

⚙️ Where to access

Go to Settings > Account Settings > Export Requests

📋 How it works

Step 1: Choose the type of request: Patient List or Patient Reviews.

Step 2: For Patient Reviews, select a date range (up to the last 3 months).

Step 3: Submit your request by clicking Add. The status will show as Pending until your file is ready.

Step 4: Once ready, click Download. You'll get a .csv file you can open in Excel or Google Sheets.

⏰ When to expect your file

Reports are generated at 10PM daily.

• Submit your request during the day → your file will be ready by 10PM that same day.
• Submit after 10PM → your file will be ready by 10PM the next day.

Available on web today. Try it out and let us know what you think! 😊

If you plan to extend your Reply Time Guarantee, it’s important to adjust your booking cutoff accordingly.

If not properly set, patients may be able to book same-day appointments, even if your response might come after their intended visit date.

This can lead to missed expectations and auto-cancellations.

🕙 What is a Reply Time Guarantee?

Your Reply Time Guarantee (RTG) refers to how long patients can expect a response to their booking request (i.e., whether it is accepted or declined).

The RTG determines how long an appointment request will remain pending. If no action is taken within the set reply time, the request will automatically expire and be cancelled by the system.

⚠️ Example scenario

If your reply time guarantee is 72 hours, but your latest booking cutoff is set to 1 hour before the clinic starts, a patient may still be able to book today while your response may only come a day after their intended appointment.

✅ Recommended setup

A good practice is to align your settings like this:

• If your reply time guarantee is 72 hours, you may set your booking cutoff to:

• 72 hours before clinic starts, or
• 7 days in advance (or longer, depending on your preference)

This ensures you have enough time to respond while also setting clear expectations for your patients on when they can expect confirmation.

⚙️ Where to update my settings?

You can easily adjust your booking cutoff here by going to Clinics > Clinic Settings or by clicking:
👉 https://seriousmd.com/doctor/app/clinics/settings

With PhilHealth's own eKonsulta software shutting down on July 1, 2026, we’ve received many questions about what our YAKAP certification means for you.

🛑 The "Instant YAKAP" Myth

The Myth: "Since SeriousMD is a certified YAKAP platform, I can now start accepting YAKAP patients in my private practice."

The Fact: YAKAP accreditation is facility-based, not doctor-based.

• The Facility Must Be Accredited: Your specific clinic or hospital must be accredited by PhilHealth for YAKAP.
• The software is a Tool: SeriousMD is the software you use to submit data once your facility is already accredited.
• Accreditation Doesn't "Follow" You: Being a YAKAP doctor at a facility does not automatically make your private clinic a YAKAP provider.

💡 How does this affect your SeriousMD use?

For 90% of our users, nothing changes.

Your existing records and workflows remain exactly the same. The YAKAP module is a separate, optional add-on for accredited facilities.

Is your clinic/facility center accredited and looking for a YAKAP-ready system?

👉 Read the Full Guide: How YAKAP Works with SeriousMD

When you refer your patients to diagnostic facilities under the NowServing Connected Care program, you can stay on top of their results.

✅ Instant visibility: See lab results for your referred patients directly in your account.

✅ Confirmation of completion: Know right away that tests were successfully done.

✅ Supports continuity of care: Patients earn points and stay motivated to follow through with their tests.

We're happy to announce that SeriousMD is now certified for the PhilHealth YAKAP program. 🥳

With SeriousMD YAKAP, clinics can now:

1. Import their patient masterlist automatically

2. Encode and securely store:

• First Patient Encounter (FPE)
• Consultation records
• Laboratory results
• Prescribed medicines

3. Submit YAKAP reports directly to PhilHealth.

5. No more double encoding in a separate system.

Important: eKonsulta is shutting down July 1, 2026. Clinics must declare their EMR provider by April 1, 2026.

Already using SeriousMD? If your clinic is YAKAP-accredited, we can activate the integration for you.

Looking to switch from eKonsulta or another provider? Book a call and our team will walk you through the process.

Learn more about SeriousMD YAKAP on our information page.

Have you noticed our new feature? 👀

We’ve rolled out a minor feature to make it easier for you to check the patient’s previous encounter or last consultation date without closing the booking request.
​

While the patient’s booking request is still pending, you’ll see the date of their last appointment. Clicking on the date will open a new tab showing you the most recent encounter.

Why this is helpful:

✅ No need to close the booking request

✅ No need to manually search for the patient’s name

✅ Fewer clicks involved for a smoother workflow

Try it out and let us know your thoughts! 😄

Why do long-time patients sometimes see “New Patient” fees when booking?

This usually happens when a returning patient books using a different profile than the one they originally used.

If the system can’t match the booking to their existing record, the patient is treated as “new,” which triggers the New Patient fee.

“Different” can mean:

• They booked using a new or different mobile number
• They created a new profile instead of selecting their original one
• They booked via the web and clicked New Patient instead of logging into the app

Here is how you can handle it depending on the situation:

Scenario A: The request is still "Pending"

If you haven’t accepted the booking yet, this is the easiest fix.

👌🏼 What to do:
Ask the patient to cancel the request and book again.

💡 Helpful tip:
Remind them to log in to the NowServing App using the same mobile number they used previously and select their original profile.

Scenario B: They are "Old" to you, but "New" to the App

If the patient has always seen you in person and is using the app for the first time, the system doesn’t yet know they’re the same patient.

👌🏼 What to do:
Send them your NowServing link. Once they open it, their app profile will automatically link to your existing record.

💡 Pro tip:
You can also schedule the visit yourself and set the correct fee. When the patient accepts the invite, they’ll see the rate you set.

Scenario C: You already accepted the booking

If payment has already gone through and the fee is wrong, you have two easy options:

• Void and resend the bill: Void the current bill and send a new bill through the system.

• Handle refund manually: Since SeriousMD only supports full refunds, any partial refund or fee adjustment must be handled outside the platform (for example, via bank transfer or GCash).

🌟 TLDR: Encourage patients to always log in with the same profile when booking.

Questions or stuck on a step? Our support team can guide you through the process.