What's New Inside SeriousMD Doctors

Your patients can now earn rewards with Fullerton Health 🎉

When your patients fulfill a lab request with a QR Code at Fullerton Health, they’ll automatically earn rewards credited to their NowServing account.

👉 All they need to do is present your lab request at Fullerton Health. Points will be issued to them right after fulfillment.

Click below to learn more about Fullerton Health's offerings ⬇️

And that's just the beginning. Coming soon, you'll be able to:

• Track Lab Fulfillment: See when your patients get their labs fulfilled, directly on your SeriousMD dashboard. No more guesswork.
• View Lab Results: We're working on making lab results available directly in your SeriousMD account, helping you close the loop on patient care faster.
• Earn Referral Rewards: Get rewarded for every successful patient referral to a NS Connected Care facility.

💡 Want a facility or hospital to be part of the Connected Care network? Let us know!

You might have noticed a subtle but important change. The QR codes on your patient documents now lead to a secure digital copy.

This is the first phase of our NowServing Connected Care initiative, which will soon allow your patients to earn rewards from facilities part of the program when they scan the QR code.

Stay tuned for more updates on how this will help you build a stronger, more connected care network.

Did you know? SeriousMD lets you keep your patients updated automatically.

📹 We’ve prepared a video guide that walks you through the different types of notifications patients can receive.
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In this video, you’ll learn about:

• Booking Confirmations → Sent when you accept a patient’s booking
• Reschedule Notifications → Sent automatically when you move a patient in your Queue
• Appointment Reminders & Confirmation Reminders → Helping reduce no-shows
• Custom Messages → Send personal messages, with the option to deliver via SMS (if you have SMS credits)

✨ This quick guide shows you exactly what patients see so you can manage expectations and keep communication clear.

We’ve upgraded how your notes (prescriptions, lab requests, and medical certificates) work to make them safer and easier to use.

What this means for you:

✅ Every note is now verifiable with a unique Security Code.

📱 QR codes are smarter: patients can view, save, and rebook from the same page.

🛡️ Employers can easily validate medical certificates.

⚙️ Using a custom footer? You’ll see the Security Code by default but you can also have the QR code inserted. Just message our Support Team and we’ll help set it up.

👉 Works on web-generated notes, system notes, and with the system footer enabled.

Want to learn more?

Running a clinic can get unpredictable, but SeriousMD gives you the tools to adapt quickly. Here are a few real-life scenarios and how you can handle them with ease:

1. Emergency – Need to Cancel Clinic While Patients Are Already Queued

If something urgent comes up and you can’t proceed with your clinic:

• Create a No Clinic Announcement directly from your Queue.

• Mark queued patient consults as Cancelled.

• (Optional) Reschedule patients to a new date to keep things organized.

2. Patient Can’t Make It In-Person, Requests an Online Consult Instead

No problem! You can still switch to virtual while running your clinic.

• Just Edit the consultation and select Virtual Consult.

• This gives you (and your staff) a clear indicator that the consult is online.

3. Need to Leave Early & Stop Accepting New Bookings

If you have to cut your day short:

• Go to Queue > Update Booking Availability.

• Toggle OFF the clinics you won’t be accepting bookings for today.

• Save, and your booking links will instantly reflect your updated availability.

✨ With these simple steps, you stay in control—no matter what comes up during the day.

You have the option to include your patient’s photo when you generate a prescriptions, lab requests, and/or medical certificate!

To enable this, just toggle “Include Patient Photo” on the popup before you send or print the document.

With just one click, you can add an extra layer of clarity and control to every document you issue.

Want to keep your notes final after reviewing them?

You can turn on the Automatic 24-Hour Sign-Off feature to prevent accidental edits
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Here’s how:

1. Go to Settings > Account Settings > Preferences
2. Under Notes, toggle on "Automatic Sign Off after 24 Hours"
3. Click Save

Once enabled, your notes will be locked 24 hours after they're created and no further edits or deletions will be allowed. Perfect for keeping records clean, final, and tamper-proof!

Color-coding the types of consultations you have helps with easily identifying the patients you’ll be meeting for the day.

Start by going to Clinics > Clinic Settings

Under Consultation Types, click the Edit icon

Make sure to click or choose a color then click Save

When adding patients to your queue, you can now see the color assigned to the consultation type/reason for visit

☑️ Pro tip: If you toggle on Pin to Calendar then the appointment will also reflect in the Monthly view (make sure to specify the time of the appointment)

Monthly View (if you pin your appointments to your Calendar)

We’ve come across a few instances where the consultation fee was updated, but the new rates didn’t show up on their booking profile right away. 💭

In most cases, this was simply because the update was made in the Catalog section instead of the Clinics tab.

A quick adjustment in the right section usually resolves it right away!

✅ Update Your Clinic Fees (for NowServing bookings)

1. Go to the Clinics tab
2. Locate the clinic you wish to update, then click Edit
3. Under How much will patients pay, enter the new fee.
4. Click Update, then Save

This ensures your consultation fees display correctly to patients booking through NowServing. Kindly wait for a couple of hours before it reflects on your profile. 👍

✅ Update Your Service Prices (Catalog/Billing)

If you charge different rates for specific services (e.g., consultations, procedures), you’ll need to update those separately in your catalog.

💡Keep in mind that updates here won’t affect your NowServing profile, they only apply when you manually bill a patient or when they view prices in your Catalog.

1. Go to the Billing tab, then select Catalog
2. Click on the service you want to update
3. Click Edit, enter the new price, then Save

No need to manually go through lab documents line by line. Simply upload a clear photo or PDF of your patient’s lab results, and let the AI provide a quick summary and interpretation to support your clinical decision-making.

How it works:

1️⃣ Open the patient’s record
2️⃣ Click the ➕ icon and select Lab Results
3️⃣ Upload the file or image
4️⃣ Tap AI Interpretation and you’re done!

💡 It’s designed to save you time while giving you a helpful overview, especially during busy clinic hours.

Want to see it in action? ⬇️