Before You Accept: Appointment FAQs You Should Know

Here are a few important things to keep in mind when accepting appointments on the platform.

⏱ How long do I have to respond to an appointment request?

By default, you have 24 hours to respond to a patient’s appointment request before it expires.

Why is this important?

So that patients aren’t left waiting for a response after their selected appointment date has already passed.

🔁 What is a “Reply Time Guarantee”?

The number of hours an appointment request stays pending is called your reply time guarantee.

👉 This can be adjusted anytime in your clinic settings, depending on how quickly you usually respond to requests.

💬 Can I message the patient before accepting?

Yes! While the appointment request is still pending, you may message the patient if you need more details or want to clarify anything.

📌 Important:
Messaging the patient will automatically extend the appointment request for an additional 7 days.

If the appointment request is not accepted within the extended period, it will automatically be cancelled.

⚠️ Don’t forget to ACCEPT the appointment

If you message the patient and intend to proceed with the consultation, make sure to ACCEPT the appointment.

If the request remains pending:

• It will eventually be automatically cancelled
• If the patient paid upon booking, the payment will be automatically refunded

💬 Need help or have questions?

If anything is unclear or if you need help with adjusting your settings feel free to reach out to us via chat.